Apple customer service at the Genius Bar
I have a general policy of not buying insurance on things I buy. I've also rather carelessly dropped my iPhone onto concrete sidewalks a few times over a past year, decorating it with rather nasty dents. Consequently, when part of its screen stopped responding to touch scarcely a month before the warranty expires, I was a trifle nervous about taking it in to be fixed.
My fears, however, were unfounded. The "Genius Bar" tech merely verified that the screen really had the problem I described, suggested I buy a $10 protective case and handed me a shiny new replacement iPhone on the spot. Best customer service experience ever!
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quikchange) wrote,
pleased
